Shipping Policy
Garage Sale Items
All purchases made on garage sale items are FINAL. Items are sold as they are, with no refunds or returns. Customers are encouraged to thoroughly research garage sale items before making a purchase.
SMD Dealers
Orders are processed and dispatched in the order they are received. If you place an order for SMD Branded Products, please be aware that there may be delays. These items are made to order and could take longer than usual if there are several orders ahead of yours.
For inquiries regarding our turnaround time before placing an order, please reach out to us at Sales@wccaraudio.com.
Brand Warranty/ Return Policies
Some brands might have warranty and return policies that are different from those of WC Car Audio. To follow their policy, please click on the brand listed above.
ROUTE package protection and tracking solutions.
WC Car Audio is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Green Package Protection at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be refunded. We are excited to offer this service to you and we highly recommend you use Green Package Protection at checkout.
Route's Green Package Protection helps cover the following instances:
- Shipping issues for packages marked "delivered" yet not received, can be approved no earlier than 5 days after the “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.
- Photos of the damaged item and packaging are required for damaged shipping issues
- Shipping issues for packages presumed to be lost (where the status is not "delivered") can be filed at any time. Issue resolution is based on the estimated delivery date for your order which is available when your claim is filed.
To enable route protection using PayPal, please checkout using the "Checkout Now" button in your cart (Located on the top right). Using the PayPal Checkout button will not enable Route Protection.
If you encounter any issues while trying to add route protection to your order, do not hesitate to reach out to us. Orders shipped without route protection will not be eligible for coverage. It is the customer's responsibility to ensure that route protection is included in their order prior to shipment.
If you opt out of the Route Shipping Protection, WC Car Audio will not be liable for lost, stolen, or damaged packages beyond the accepted claim amount with the shipping company.
If you experienced an issue with your order, please file a claim with Route’s team here.
Local Pick up Instructions
Order Cancellation
If you wish to cancel an order you must inform us by submitting a request with the issue being Billing/Order Issue and placing in Subject heading of “Order Cancellation”. Please include your Order ID number in the description. If we receive your order cancellation instruction before we have placed your order in "Shipped" or "Partly Shipped" status, you shall be entitled to a full refund of the total order price minus the transaction fee we have incurred when we processed your payment. This transaction fee is typically around 3% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with the Refunds section below. If we receive your order cancellation before we have placed your order in "Shipped" or "Partly Shipped" status, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section above
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).