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Return Policy

You may return most new, unopened items within 14 days of order ship date up for a refund. Return shipping is at your expense. We do have a 15% restocking fee on any items that are being returned. The customer is required to get in touch with WC Car Audio Customer service staff by either email or phone prior to creating Return.

At our sole discretion after 14 days of order ship date or pick up, we do not accept returns unless it has defects in the original manufacturing of your purchased product(s).

Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • Without showing signs of wear or damage in any way
  • Within 14 calendar days of the order ship date or pick up date (after 14 days no returns are allowed)
  • Must not be a special order or a custom order. (eg. vehicle alternators, custom subwoofers, subwoofer boxes, amplifier plates, etc)
  • Unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please e-mail Sales@wccaraudio.com with photo evidence immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. It is customers responsibility to contact us within 14 days of order ship date or pick up date if you intend to RETURN any item back to our store, & to notify us of any incorrect shipment or issue with an order!

Customers are accountable for the expense of returning the items, provided that they are not faulty from the manufacturer or shipper.

Items returned to us AFTER 14 days of delivery or pick up date and WITHOUT contacting us will NOT be refunded. Incorrect shipments or issues with an order WITHOUT contacting us will NOT be refunded. It is important to let us know immediately, for it to be taken care of! Customer is responsible for all shipping costs if seller is not at fault.

  • International return postage is not covered. Buyers will be responsible for all associated costs.
  • International returns will NOT be accepted for the following items: Alternators, Subwoofers, Speakers, Sub-Boxes, Batteries, Amplifiers, Wire (By the foot), Wire Spools, & Sound Deadener.
  • No refunds or returns on orders that were placed with one of the finance options.
You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (2 to 5 business days), and the time it takes your bank to process our refund request (2 to 5 business days).
 
To return an item, Sign into account > Click on account > Select "Return Items?" under your order number. Or CLICK HERE
 
If you don't have an account, contact us.

Wiring + wire kits

We do NOT accept returns for "By the foot" orders for ANY brand of wire, including size!Full rolls of wire can ONLY be returned if condition is new unopened and NOT tampered with in any way.We do NOT accept returns for wire kits that have been opened/ tampered with! Kit must be complete and in new condition to receive a replacement/ refund!