Down4Sound Return and warranty Policy

Refund/Return Policy

Original sales receipt must accompany returns with return ID clearly on outside. We accept Down4Sound products returns for exchange or refund for unopened/not used product(s) within 1 month upon receiving order. The customer is required to get in touch with Down4Sound Customer service staff by submitting a request by the contact us page or phone prior to creating RMA Return. 

At our sole discretion after 1 month, we do not accept Down4Sound product returns unless it has defects in the original manufacturing of your purchased product(s).

Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 1 month of the delivery date (after 1 month no returns are allowed)
  • must not be a special order or a custom order. (eg. vehicle alternators, custom subwoofers,subwoofer boxes, custom signatures)
  • unless noted that it cannot be returned or has a different return policy time period other than that 1 month noted in that item's particular item description.

If an item is received damaged and customer has Route protection, customers is required to file a claim with Route's team. 

If items that are defects in materials and/or workmanship ONLY and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. It is customers responsibility to contact us within 1 month if you intend to return ANY item back to our store.

Items returned to us AFTER 1 Month and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.

  • Electronic(digital media) IS NON REFUNDABLE. 
  • Special Orders or Custom Order (eg. vehicle alternators, custom subwoofers,subwoofer boxes) IS NON REFUNDABLE. 

 

DOWN4SOUND PRODUCT WARRANTY

Down4Sound products are covered by 1 Year limited warranty if purchased from Down4Sound or an authorized Down4Sound dealer.

This warranty does not cover improper installation, accidental damage, misuse, abuse, improper wiring, operation of unit outside of listed specifications, or any product that has been modified or repaired by anyone other than Down4Sound. Your warranty covers defects in materials and/or workmanship ONLY and is not an insurance policy. The warranty only covers the original owner of the amplifier.

All warranty returns must be accompanied by the original sales invoice or receipt. The customer is required to get in touch with Down4Sound Customer service staff by either Contact us then submit request or phone prior to creating RMA Return. 

Customer is responsible for the cost of shipping product back to us for warranty examination.

  • If your product is covered under warranty, we'll shipping back to you will be at no charge to you 
  • If your product is replaced/repaired outside of warranty customer must pay for return shipping and repair bill prior to the returning of the product or if no defect is found you are required to pay for return shipping only.
  • If your product is discontinued and is still covered under warranty you have the option of getting a product equivalent or a refund back in store credit.

At the sole discretion of Down4Sound your product will be either repaired or replaced when it is being covered under warranty. In the event of shipping damage due to improper packaging on products being returned to Down4Sound the customer is liable for the cost of all damages, necessary repairs, or replacement. Be sure to properly pack your return!

*  Extended additional warranty purchased on amplifiers take in affect from the date of purchase and must also be stated on orginal sales invoice or receipt.